Subject: SiteBuilder Support
Policy Update
Dear Houston's Host and
AWSP SiteBuilder Customers,
First, I would like to thank
you all for your business and support over the years. The business has grown to
the point where we must move to a more efficient support
model.
Therefore, I would like to update you on our new
SiteBuilder Support Policy that is effective immediately.
Primary Support Contact
Method:
- If you have questions or issues
with SiteBuilder, please login and click the Help tab (top right).
- Click on the "Ask a question"
button.
- Fill out the form and explain your issue. The
more detail you provide, the faster we can answer your question or resolve the
issue.
This form is sent
directly to support technicians that can help you ASAP. Following this
procedure will ensure proper routing and the fastest
resolution.
Secondary Support
Contact Method:
If for some reason
you cannot use the form, cannot login or need to forward something to us, please
send to support@houstonshost.com. Include your domain
name or site name along with all your full contact
information.
In the event we cannot resolve
the issue or a detailed explanation is needed, we may initiate contact via
phone. This is the last step in the Support chain of events.
It is important to adhere to the following procedure so
we can resolve your SiteBuilder issues in the most efficient manner
possible.
Again, we appreciate your business and wish you all a
safe and happy holiday.
Thank You,
Keith
Hickman
khickman@awsp.com
Dir. Web Marketing & Development
Advanced
Web Site Publishing - Houston's Host
www.awsp.com
www.houstonshost.com
