Support Policy Update

Sitebuilder News
Support Policy Update
By Keith Hickman
Nov 25, 2009, 00:54

Subject: SiteBuilder Support Policy Update

Dear Houston's Host and AWSP SiteBuilder Customers,

First, I would like to thank you all for your business and support over the years. The business has grown to the point where we must move to a more efficient support model.
Therefore, I would like to update you on our new SiteBuilder Support Policy that is effective immediately.

Primary Support Contact Method:

If you have questions or issues with SiteBuilder, please login and click the Help tab (top right).
Click on the "Ask a question" button.
Fill out the form and explain your issue. The more detail you provide, the faster we can answer your question or resolve the issue.

This form is sent directly to support technicians that can help you ASAP. Following this procedure will ensure proper routing and the fastest resolution.

Secondary Support Contact Method:

If for some reason you cannot use the form, cannot login or need to forward something to us, please send to support@houstonshost.com. Include your domain name or site name along with all your full contact information.

In the event we cannot resolve the issue or a detailed explanation is needed, we may initiate contact via phone. This is the last step in the Support chain of events.

It is important to adhere to the following procedure so we can resolve your SiteBuilder issues in the most efficient manner possible.
Again, we appreciate your business and wish you all a safe and happy holiday.

Thank You,
Keith Hickman
khickman@awsp.com
Dir. Web Marketing & Development
Advanced Web Site Publishing - Houston's Host
www.awsp.com
www.houstonshost.com